Frequently Asked Questions

We accept all major credit and debit cards: Visa, Mastercard and American Express. Payments are securely processed through Stripe with SSL encryption.

Yes. All payments are handled by Stripe, one of the world's most trusted payment platforms. Your card details are never stored on our servers.

Shipping is free on orders over €120. For orders below that threshold, the flat shipping rate is €12, regardless of destination within Europe.

We ship across the European Union and main European countries. If you're unsure whether we deliver to your location, feel free to contact us before placing an order.

Our pieces are dispatched from Italy, so delivery typically takes between 2 and 5 business days within Europe from order confirmation.

Yes. After dispatch you'll receive an email with a tracking code so you can follow your delivery in real time.

Yes. All orders are shipped in plain, anonymous packaging with no indication of the contents on the outside.

Yes! We offer gift wrapping free of charge. Just tick the gift option at checkout and your order arrives ready to gift, in Florence's signature packaging.

Please write to contact@florenceintimates.com as soon as possible with your order number. We'll do our best to accommodate changes before dispatch. Once shipped, modifications are no longer possible.

You have 14 days from delivery to request a return, in line with EU consumer law on the right of withdrawal. Visit our returns page for full details.

Check our size guide for measuring instructions and a full size conversion chart. Still unsure? Get in touch and we'll help you choose.