Get in touch

Contact us

We're a small team behind every handmade piece. Whether it's a question about sizing, an order, or a return — we're happy to help.

Email contact@florenceintimates.com Best for orders, returns and detailed questions. WhatsApp +55 47 99109-7002 Quick questions and order updates, chat directly with us.

Response time. We reply within 1–2 business days (Monday to Friday). Our team speaks English, Italian and Portuguese.

Before you write

Many questions are answered instantly on these pages:

Size guide — find your fit before ordering
FAQ — shipping times, payments and more
Returns & Refunds — how to return or exchange
Garment care — keep your pieces beautiful for years

About Florence Intimates

Handmade artisan lingerie, crafted in Brazil and shipped across Europe. Every piece is made in small batches with attention to detail. Learn more about us.